Privacy Policy

Last Updated: 9 October 2026

Welcome to PET PAWS!

At PET PAWS, we respect your privacy and are committed to protecting the personal information you share with us. We understand the importance of maintaining your trust while you browse our website, purchase pet products, or interact with our customer support team.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit or use our website, https://thepetpaws.in/.

By using our website, you acknowledge the information provided in this Privacy Policy. Where consent is required by applicable law, we will request it separately.

1. Information We Collect

We may collect personal information when you browse our website, create an account, place an order, subscribe to updates, or contact our customer support team.

Personal Information

Depending on how you interact with our website, we may collect:

• Full name.

• Email address.

• Mobile number.

• Billing and shipping addresses.

• Account login information.

• Order history and purchase details.

• Customer support enquiries and communications.

• Payment transaction references and payment status.

Payment Information

When you make a purchase, payment information may be processed by authorized third-party payment service providers.

PET PAWS does not need to store complete debit card numbers, credit card numbers, CVV details, or banking passwords to process your orders.

Payment information is handled according to the applicable payment provider's security practices and privacy terms.

Automatically Collected Information

When you visit our website, certain technical information may be collected, including:

• IP address.

• Browser type and version.

• Device type and operating system.

• Pages visited and browsing activity.

• Website referral sources.

• Session information.

• Cookies and similar tracking technologies.

This information helps us maintain website functionality, understand website performance, and improve the shopping experience.

2. How We Use Your Information

PET PAWS may use personal information for the following purposes:

• Processing and confirming customer orders.

• Arranging shipping and delivery.

• Providing order tracking and delivery updates.

• Processing eligible returns, refunds, and replacements.

• Managing customer accounts.

• Responding to enquiries and support requests.

• Detecting and preventing fraudulent transactions.

• Maintaining website security and functionality.

• Improving website navigation and product discovery.

• Understanding customer preferences and shopping trends.

• Sending promotional communications where permitted and appropriately authorized.

• Meeting applicable legal, accounting, and regulatory obligations.

We aim to use personal information only for specified, lawful purposes and avoid collecting information that is unnecessary for providing our services.

3. Account Registration and Customer Information

Customers may create an account on PET PAWS to access convenient shopping features.

Account information may help customers manage saved addresses, review order history, and track purchases.

You are responsible for keeping your login credentials confidential and ensuring that your account information remains accurate.

If you suspect unauthorized access to your account, please contact our support team.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide a better browsing and shopping experience.

Cookies are small files that websites store on your device to remember certain information.

We may use the following categories of cookies:

Essential Cookies: Support important website functions, including shopping carts, checkout, login sessions, and security features.

Analytics Cookies: Help us understand website visits, page performance, and how visitors interact with our content.

Preference Cookies: Remember certain choices, such as language or browsing preferences.

Marketing Cookies: May help display relevant advertisements and measure campaign performance, where such technologies are enabled.

You can manage cookies through your browser settings and any cookie preference controls provided on our website.

Disabling certain essential cookies may affect shopping cart, account, or checkout functionality.

Where required by law, we will obtain appropriate consent before using non-essential tracking technologies.

5. Sharing of Personal Information

PET PAWS does not sell personal information to third parties for their independent commercial use.

We may share limited personal information with trusted service providers when necessary for legitimate business operations.

These may include:

• Payment processing providers.

• Courier and delivery companies.

• Website hosting and technical support providers.

• Customer service platforms.

• Order management and inventory systems.

• Analytics and marketing service providers.

• Professional advisers and regulatory authorities where legally required.

For example, delivery partners may receive your name, contact number, and shipping address to complete an order.

We expect service providers handling personal information on our behalf to use appropriate confidentiality and security safeguards.

Information may also be disclosed where required by applicable law, a valid legal process, or a competent authority.

6. Data Security

Protecting customer information is important to PET PAWS.

We aim to implement appropriate technical and organizational safeguards to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include:

• Secure HTTPS connections.

• Restricted access to customer information.

• Authentication and access controls.

• Appropriate security practices for payment processing.

• Website monitoring and security maintenance.

• Secure handling of customer support and order records.

Despite reasonable safeguards, no website or electronic transmission method can guarantee absolute security.

If a personal data security incident occurs, we will assess the situation and take appropriate action, including notifications where required under applicable law.

7. Marketing Communications

PET PAWS may share information about new arrivals, pet-care products, discounts, special offers, and promotional campaigns with customers who have opted in or where another lawful basis permits such communication.

Marketing messages may be delivered through email, SMS, or other communication channels where enabled.

Customers can request to stop receiving promotional communications through the unsubscribe option provided in a message or by contacting our customer support team.

Opting out of promotional messages will not prevent necessary communications related to orders, payments, deliveries, or customer support.

8. Third-Party Websites and Services

Our website may contain links to external websites, payment gateways, delivery services, or other third-party platforms.

These external services may follow their own privacy policies and data-handling practices.

PET PAWS does not control independent third-party websites.

We encourage customers to review the privacy policies of external platforms before sharing personal information with them.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to comply with applicable legal requirements.

The retention period may depend on:

• Order processing and delivery requirements.

• Customer account activity.

• Accounting and tax obligations.

• Refunds, warranty claims, and dispute resolution.

• Fraud prevention and security requirements.

• Applicable legal or regulatory obligations.

When personal information is no longer required and no lawful retention obligation applies, we will take reasonable steps to delete, anonymize, or securely dispose of it.

10. Your Privacy Rights

Subject to applicable law, customers may have rights concerning their personal information.

These may include the ability to:

• Request information about the personal data we process.

• Request correction of inaccurate or outdated information.

• Request updates to incomplete information.

• Request deletion of personal information, subject to lawful retention requirements.

• Withdraw consent for processing activities that rely on consent.

• Raise privacy-related concerns or grievances.

• Exercise other rights available under applicable Indian data protection laws.

Certain requests may require identity verification to protect customer information against unauthorized access.

To exercise an available privacy right, please contact us using the details provided in this policy.

We will review and respond to requests in accordance with applicable legal requirements.

11. Children's Privacy

PET PAWS provides pet-care products and shopping services primarily for adult customers.

Our website is not designed to knowingly collect personal information directly from children without appropriate authorization.

If we become aware that children's personal information has been collected without the authorization required by applicable law, we will take appropriate steps to address the situation.

Parents or legal guardians who have privacy concerns regarding a child's information may contact our support team.

We will apply any age verification, parental consent, or other safeguards required under applicable law.

12. International Data Transfers

PET PAWS primarily serves customers in India. However, certain website hosting, cloud infrastructure, analytics, payment, or technical service providers may process information outside India.

Where personal information is transferred internationally, we will apply appropriate safeguards and comply with applicable restrictions and legal requirements.

13. Payment Security

Our website may support different payment options, depending on availability.

Payment transactions may be handled through authorized payment service providers that implement their own security and fraud-prevention measures.

Customers should never share confidential banking passwords, card PINs, or OTPs with anyone claiming to represent PET PAWS.

If you suspect a fraudulent transaction or payment-related security concern, please contact your bank or payment provider promptly and inform our customer support team.

14. Privacy Policy Updates

PET PAWS may update this Privacy Policy periodically to reflect changes in our website, business operations, data-handling practices, or applicable laws.

When changes are made, the revised policy will be published on this page with an updated revision date.

If a change requires additional consent or notification under applicable law, we will take the necessary steps.

We encourage customers to review this page periodically to understand how their information is handled.

15. Compliance with Applicable Laws

PET PAWS aims to comply with applicable Indian laws and regulations relating to privacy, electronic commerce, information technology, and personal data protection.

These include applicable provisions of the Information Technology Act, 2000, relevant rules, and the Digital Personal Data Protection Act, 2023 and related rules as they come into force.

We aim to follow principles of transparency, purpose limitation, data minimization, appropriate security, and responsible handling of personal information.

16. Contact Information and Grievance Redressal

If you have questions about this Privacy Policy, wish to exercise an available privacy right, or want to report a concern regarding your personal information, please contact us.

PET PAWS — Customer Support

Website: https://thepetpaws.in/

Email: [Insert verified privacy or support email]

Phone: [Insert verified customer support number]

Business Address: [Insert registered business address]

Grievance Officer / Privacy Contact: [Insert designated person's name and contact details]

We will make reasonable efforts to address privacy-related concerns promptly and within applicable legal timelines.

17. Your Trust Matters to Us

At PET PAWS, we believe that a positive shopping experience includes responsible handling of personal information.

Whether you are purchasing pet food, grooming essentials, toys, accessories, or other pet-care products, we aim to maintain transparency and respect your privacy throughout your shopping journey.

Thank you for trusting PET PAWS with your pet-care shopping needs.