Terms & Conditions

Last Updated: 9 October 2026

Welcome to PET PAWS!

These Terms & Conditions govern your access to and use of our website, https://thepetpaws.in/, including browsing, purchasing products, creating an account, and using the services available through our platform.

By accessing our website or placing an order, you agree to comply with these Terms & Conditions and our applicable policies. We encourage you to read them carefully before making a purchase.

1. General Information

PET PAWS is an online pet-products store offering a variety of products for dogs, cats, birds, fish, and other small pets.

Our product range may include pet food, treats, grooming supplies, toys, accessories, supplements, pet clothing, bedding, and other pet-care essentials.

We aim to provide customers with a convenient, secure, and reliable online shopping experience.

PET PAWS may update its product catalogue, website features, prices, and services from time to time.

2. Acceptance of Terms

By accessing or using our website, you agree to:

• Provide accurate and complete information when placing orders or creating an account.

• Use our website only for lawful purposes.

• Follow the applicable purchasing, payment, shipping, return, and refund policies.

• Avoid activities that may interfere with the website's functionality, security, or other customers' shopping experiences.

• Refrain from using website content for unauthorized commercial purposes.

If you do not agree with these Terms & Conditions, please discontinue using the website.

3. User Accounts and Registration

Customers may be able to create an account to manage orders, save delivery information, and access other shopping features.

When creating an account, you are responsible for maintaining the confidentiality of your login credentials and providing accurate registration information.

You should notify PET PAWS promptly if you suspect unauthorized access to your account.

We may restrict or suspend accounts associated with fraudulent transactions, unauthorized activity, or serious violations of these terms, subject to applicable laws.

4. Product Information and Availability

We make reasonable efforts to provide accurate product descriptions, images, pricing, specifications, and availability information.

However, product packaging, colors, appearance, and specifications may occasionally differ from the images displayed due to manufacturer updates, photography, or display settings.

Product availability may change without prior notice.

Customers should carefully review product details, including ingredients, size, suitability, feeding instructions, age recommendations, expiry dates, and manufacturer warnings wherever applicable.

We do not knowingly substitute products without informing customers.

5. Pricing and Payment

All prices displayed on PET PAWS are in Indian Rupees (INR), unless otherwise indicated.

Applicable taxes, shipping charges, and additional fees, if any, will be disclosed during the checkout process.

We may revise product prices or promotional offers at any time. Such changes will not affect orders already accepted at an agreed price, except where otherwise required by law or agreed with the customer.

Available payment options may include online payment methods and Cash on Delivery (COD), wherever supported.

Customers must provide accurate payment information and ensure that they are authorized to use the selected payment method.

PET PAWS does not request customers to disclose confidential banking passwords or payment OTPs through email or telephone.

6. Order Placement and Confirmation

When you place an order, you are submitting a request to purchase the selected products.

After successfully submitting your order, you may receive an order confirmation through email, SMS, or another available communication method.

Order acceptance is subject to product availability, payment verification, delivery serviceability, and other reasonable operational requirements.

If an order cannot be fulfilled, we will inform the customer and arrange an appropriate refund of any payment already received.

7. Shipping and Delivery

PET PAWS aims to deliver orders safely and efficiently through available delivery partners.

Delivery timelines depend on factors such as customer location, product availability, courier operations, and shipping conditions.

Estimated delivery dates are indicative unless expressly guaranteed.

Customers are responsible for providing accurate shipping addresses, contact numbers, and relevant delivery instructions.

If a shipment is delayed, lost, or damaged in transit, customers are encouraged to contact our support team for assistance.

Shipping charges and any applicable free-shipping eligibility will be displayed on the website or during checkout.

For additional information, please refer to our Shipping & Delivery Policy.

8. Returns, Refunds, and Replacements

We understand that customers may occasionally need to request a return, refund, or replacement.

Such requests are governed by the PET PAWS Return & Refund Policy and applicable consumer protection laws.

Eligibility may depend on the product category, condition, packaging, and reason for the request.

Certain products, including opened pet food, treats, supplements, hygiene products, and used accessories, may have return restrictions for health and safety reasons.

These restrictions do not exclude applicable remedies for damaged, defective, incorrect, or otherwise non-compliant products.

Please review our Return & Refund Policy before requesting a return or replacement.

9. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Cancellation requests are subject to order processing status and applicable policies.

If an order has already been shipped, customers may need to follow the relevant return procedure where eligible.

PET PAWS may cancel orders in circumstances including:

• Product unavailability.

• Unsuccessful or unverified payments.

• Incorrect delivery information.

• Suspected fraudulent transactions.

• Delivery restrictions or unavoidable operational difficulties.

Where PET PAWS cancels an order after receiving payment, an appropriate refund will be processed.

10. Pet Health and Product Safety

The health and well-being of pets are important to PET PAWS.

However, product descriptions, blogs, guides, and other educational material available on our website are provided for general information and should not be considered a substitute for professional veterinary advice.

Customers should consult a qualified veterinarian before introducing new supplements, healthcare products, specialized diets, or treatments, particularly for pets with existing medical conditions.

Always follow manufacturer instructions, recommended serving quantities, safety warnings, and age or breed suitability guidance.

If your pet experiences an adverse reaction after using a product, discontinue its use as appropriate and seek veterinary assistance promptly.

11. Intellectual Property Rights

All original content available on the PET PAWS website, including brand elements, website design, text, graphics, photographs, and other creative material, is owned by PET PAWS or used with appropriate authorization.

You may not reproduce, copy, distribute, modify, or commercially exploit protected website content without prior written permission or another lawful basis.

Third-party trademarks, product names, and logos remain the property of their respective owners.

12. Prohibited Activities

Users must not engage in activities that could harm PET PAWS, its customers, or the website's operation.

Prohibited activities include:

• Providing false or misleading order information.

• Attempting unauthorized access to website systems or customer accounts.

• Uploading malicious software or harmful code.

• Conducting fraudulent transactions.

• Misusing promotional offers or discount codes.

• Impersonating another person or organization.

• Using automated systems to disrupt website services.

• Violating applicable laws or infringing intellectual property rights.

We may take reasonable action against prohibited conduct, including restricting website access or reporting unlawful activities to the appropriate authorities.

13. Offers, Discounts, and Promotions

PET PAWS may introduce promotional discounts, coupon codes, seasonal sales, and special offers.

Each promotion may have specific eligibility requirements, validity periods, or product restrictions disclosed at the time of the offer.

Unless otherwise stated, promotional discounts cannot necessarily be combined with other offers.

We may correct genuine promotional errors, subject to applicable consumer protection laws.

14. Third-Party Services and External Links

Our website may contain links to third-party websites or use external services for payments, deliveries, analytics, and other operational functions.

Third-party platforms may have their own terms, conditions, and privacy policies.

PET PAWS does not control the content or practices of independent external websites.

However, using third-party service providers does not remove any legal responsibility PET PAWS may have toward its customers.

15. Privacy and Data Protection

We respect the privacy of our customers and are committed to handling personal information responsibly.

When customers use our website, we may collect information necessary for account creation, order processing, delivery, customer support, and other disclosed purposes.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

For further details about the collection, use, storage, and protection of personal information, please review the PET PAWS Privacy Policy.

16. Limitation of Liability

PET PAWS makes reasonable efforts to maintain accurate website information and provide reliable shopping services.

However, temporary technical interruptions, maintenance activities, or circumstances beyond our reasonable control may occasionally affect website availability.

To the extent permitted by applicable law, PET PAWS will not be responsible for losses arising solely from unauthorized misuse of the website or circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits any liability or consumer remedy that cannot lawfully be excluded under Indian law.

17. Changes to Terms & Conditions

PET PAWS may revise these Terms & Conditions periodically to reflect changes in website functionality, business operations, services, or legal requirements.

Any updated terms will be published on this page with a revised effective or last-updated date.

Changes will apply prospectively as required by applicable law and will not unfairly remove rights already accrued to customers.

We encourage customers to review this page periodically.

18. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the applicable laws of India.

If a dispute arises concerning a purchase or use of our services, customers are encouraged to contact our support team so that we can attempt to resolve the matter promptly and fairly.

Nothing in these terms restricts a customer's right to approach an appropriate consumer commission, regulatory authority, or court having jurisdiction under applicable law.

19. Customer Support and Grievances

For questions regarding orders, payments, shipping, products, returns, or these Terms & Conditions, customers may contact our support team.

PET PAWS — Customer Support

Website: https://thepetpaws.in/

Email: [Insert verified customer support email]

Phone: [Insert verified customer support number]

Business Address: [Insert registered business address]

Grievance Officer: [Insert designated officer's name and contact details]

We aim to review customer enquiries and grievances within the timelines required under applicable law.

20. Contact Us

Your trust and satisfaction matter to us.

If you have questions about these Terms & Conditions or need assistance with an order, please reach out through the contact information provided on our website.

Thank you for choosing PET PAWS — supporting happier, healthier pets and the people who love them.